Do you ship overseas?
Yes, we ship all over the world. Additionally, all orders are shipped with tracking, regardless of the destination country.
Do you offer returns? How does the trial work?
We have a 30-day satisfaction guarantee. We pride ourselves in the quality of our Smart Ring, so we want all our customers to be happy. If you have an issue, please contact our customer support team at info@colfun.com. If you aren't satisfied, we'll offer refund or you can donate it and provide a donation receipt for a full refund if you don't want to ship it.
Which app I can use for COLFUN ring?
Please scan the App QR code in the user manual in the accessory box and download.
How do I connect a COLFUN ring for the first time?
1. Download the free App from the App Store (iOS) or the Google Play Store (Android).
2.Unbox the ring and charge cable. Plug the charging cable into a USB power source, such as a laptop or USB charger. Put your ring on the charging cable, the LED will blink to indicate that your ring is ready to be paired.
3.If you purchased a COLFUN ring with a charging case, please put the ring into the charging case to charge. The LED will blink to indicate that your ring is ready to be paired.
4.Make sure that your phone's Bluetooth and GPS is enabled.
5.Open Qring, click “Bind immediately”, and accept the permissions requested by the App. Once the ring’s signal is found, click it to complete the connection.
2.Unbox the ring and charge cable. Plug the charging cable into a USB power source, such as a laptop or USB charger. Put your ring on the charging cable, the LED will blink to indicate that your ring is ready to be paired.
3.If you purchased a COLFUN ring with a charging case, please put the ring into the charging case to charge. The LED will blink to indicate that your ring is ready to be paired.
4.Make sure that your phone's Bluetooth and GPS is enabled.
5.Open Qring, click “Bind immediately”, and accept the permissions requested by the App. Once the ring’s signal is found, click it to complete the connection.
Can I use it without connecting to the app?
COLFUN Ring can store up to 7 days of data. It can still be used even if it is disconnected.
Is it available for iOS and Android?
Hello, it is compatible. Android4.4 and above, iOS8.0 and above, Harmony OS are all perfectly compatible.
After downloading APP, the ring Bluetooth information cannot be searched?
The ring is turned off by default when it leaves the factory. After unpacking, it needs to be charged and activated for the first time. During the charging and activation, the charging indicator on the ring will turn red, indicating that the ring is turned on. For the first use, please keep charging for more than 1 hour until the charging indicator on the ring turns green.
Why does App show disconnect every time I open it?
Due to the consideration of saving system resources, some mobile phone systems may disable Ring‘s APP that users have not set up background protection in the background.Therefore, please refer to the background protection guide and enable APP's background protection function. lf APP is already turned on and still shows disconnected, it is possible that the ring has shut down due to low battery. Please charge it before reconnecting.
How to use it to monitor your sleep?
1. If the ring is not worn and enters sleep mode, QRing will not generate sleep data after the ring synchronizes with QRing.
2. The ring records sleep data at night and cannot record sleep during the day.
3. The user wears a ring and starts recording (deep sleep, light sleep, wakefulness, etc.) within 30 minutes of lying down, and ends sleep monitoring after waking up.
4. All sleep records will be viewed on the QRing sleep interface after the ring is synchronized with QRing.
Is there a deviation between entry and exit sleep time recorded in sleep records and personal feelings?
The time of falling asleep and waking up is marked by changes in the physiological characteristics of the human body when entering and waking up from sleep.The sleep state is detected through sensors inside the ring, which may have a certain time deviation from one's actual.
Will the sleep data show a clear state in the middle?
The human sleep process consists ofvarious sleep states such as light sleep,deep sleep, and wakefulness. ln a conscious state, most people's body consciousness is still very vague, and users may not be aware of their tendency state, resulting in a deviation between personal feelings and ring detection and recording data.
Will playing with a phone while lying still berecognized as a sleep state?
Sleep detection is achieved through sensors on the ring that detect human activity characteristics. lf a user maintains the same posture for a long time without moving, it may be recognized as entering a sleep state.
Why can’t the app display the health index?
The health index is obtained by comprehensively evaluating the sleep, exercise, stress, heart rate and blood oxygen data collected by the ring. Among them, sleep data is the most basic data. If the wearing time is too short or there is no sleep data, the health index cannot be generated. It is recommended that you continue to wear the ring to unlock your health index.
Why did I start walking but the ring did not start counting steps?
In order to reduce the user's daily activities, such as typing on the keyboard, playing poker, and other frequent hand activities, which cause the ring's step counting error, the ring sets a threshold. When the number of steps reaches 10 in a row, the step counting will officially start, and the real-time step count in the QRing main interface will change.
Under what circumstances will the data be automatically connected and synchronized?
After the user completes the first ring binding, when the APP is opened again, the ring will automatically connect to APP and start synchronizing data;
At this time, the user does not need to do anything. If the connection fails, please charge it and check again whether it can connect to APP and synchronize data.
How to manually connect and synchronize data?
Click the sync button in the upper right corner of the application to automatically synchronize the current data of the ring.
How to use the camera function?
Keep the Bluetooth connection between the ring and the mobile phone; click the remote photo button in APP; shake the hand wearing the ring lightly to complete the photo.
PS. For the first use, you need to allow permission to call the system camera according to the QRing prompt.
Why does the ring automatically emit green light?
Green light is used for heart rate monitoring on the ring. If you turn on automatic heart rate monitoring, the ring will automatically light up. If you choose manual heart rate monitoring, it will not automatically light up. Our ring uses optical heart rate monitoring that has been certified by international authoritative institutions. Please feel free to use it . When setting up automatic heart rate detection, users may experience different power consumption and standby time due to the length of the heart rate measurement interval. lt is recommended to use a 30 minute heartrate monitoring.
How long does the ring last?
Under normal use, the ring's battery can last for 5 to 7 days.
Why can’t the ring be charged?
1. Use tools for cleaning. Cotton swab: Cotton swab is a very convenient cleaning tool that can be used to clean the dust on the charging port. Just gently turn the cotton swab to clean the surface dust. Toothpick: If there is a lot of dust around the charging port, you can use a toothpick to clean it. But be careful not to use a toothpick that is too thick to avoid damaging the charging port.
2. Cleaner If the dust on the charging port is stubborn, you can use some cleaner to clean it. But be careful to choose a mild cleaner to avoid damaging the ring. At the same time, pay attention to the amount and method of using the cleaner to avoid corrosion or damage to the charging port.
3. Precautions: Pay attention to the method and strength when cleaning, and do not use too rough methods to avoid damaging the charging port. If the charging port is damaged or cannot be cleaned, it is recommended to contact customer service for help.
How to charge the ring?
Use a qualified mobile phone charger or computer USB port to connect the charging cable or charging case to charge the ring. When the ring is charging, the red light on the ring indicates that it is charging, and the green light indicates that it is fully charged.
Is the ring waterproof?
The ring can easily cope with daily waterproofing, and supports wearing it for swimming, washing hands, rain, etc., to meet your various waterproofing needs. (Note: Please take off the ring and wash it after bathing to avoid skin damage caused by residual toiletries inside the ring.)
What is the ambient temperature for using the ring?
The normal operating temperature for the ring is -10~+45℃(14~113 °F).If stored or worn outside the normal temperature range for a long time, it will affect the lifespan and reliability of the ring, which may affect its normal use.
The correct direction for wearing a ring?
For optimal performance and accuracy, itis recommended that you wear the ringon the index finger of your non dominanthand.If you wear it on your middle andring fingers, the heart rate sensor should be located on the palm of your hand, and the ring should be comfortably placed close to the skin at the base of your fingers.Please try to keep the inside ofthe ring dry when wearing it, and avoid soaking the skin of the finger wearing area with sweat or other liquids for along time, which may cause skin damage.
Will historical data be lost after losing or uninstalling the ring and reinstalling QRing?
lf QRing is uninstalled and reinstalled,the data saved locally by QRing will be lost.Recommend users to register for QRing lD and use it to log in to QRing.
