Refund policy

At COLFUN, your satisfaction is important to us. If something isn’t quite right, we’re here to help.

🕒 Returns & Exchanges

We offer a 30-day return window from the date of purchase.
If 30 days have passed, unfortunately we’re unable to offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • It must be returned in original packaging, with all original accessories and items included

If the original packaging is no longer available, please pack the item securely in a suitable replacement box to ensure it is well protected during return shipping.

📩 How to Start a Return

Before sending anything back, please contact us at support@colfun.com with:

  • Your order number

  • Reason for the return

  • Videos unbox and photos product (if the item is damaged or defective)

Once approved, we’ll provide you with return instructions and the correct return address, which may vary depending on the product and warehouse location.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

🧾 Proof of Purchase

A receipt or proof of purchase is required to complete your return.
Please do not send your purchase directly back to the manufacturer.

⚠️ Sale Items

Items purchased during promotional or clearance sales are considered final sale and are not eligible for return or refund, except in cases of manufacturing defects.

🔧 Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos or videos of the issue.
We’ll review the case and arrange a replacement or refund at no additional cost, when applicable.

💳 Refunds (If Approved)

Once your return is received and inspected, we’ll notify you via email of the approval or rejection of your refund.

If approved:

  • Refunds are processed within 3 - 10 business days

  • The refund will be issued to your original payment method

  • Please allow additional time for your bank or payment provider to post the refund

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (processing times may vary)

  3. Contact your bank

If you’ve completed all these steps and still haven’t received your refund, please contact us at support@colfun.com and we’ll be happy to assist.

🚚 Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • If a refund is issued, return shipping costs may be deducted from the refund

  • Delivery times for exchanges may vary depending on your location

🤍 We’re Here to Help

If you have any questions about returns or refunds, feel free to reach out to us at support@colfun.com
Our team is always happy to assist you.